Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press. Many others have asked about this same issue in various related situations. I am seeking a reply from an HP Support Technician who has successfully tested resolving this issue on my HP model laptop and Windows 10 OS. I am running Windows 10 Pro, version 1511 (OS Build 10586.104) on my HP ENVY TS m7 Notebook PC with Cyberlink PowerDVD version 10. PowerDVD 10 has worked fine until yesterday. It played a rented DVD without any issues. When I tried to replay it I received this error message: "MPEG-2 video support is not available for this product. You can upgrade your product for MPEG-2 video support" (see the attached screen capture image below). This would be compatible with 32 bit and 64-bit windows. This is complete offline installer and standalone setup for CyberLink PowerDVD Ultra. My temporary fix is to download and install the freeware VideoLAN VLC Media Player, version 2.2.2 from this link and then opened Control Panel, Auto Play, DVD Movie and selected "Play DVD Movie (VideoLAN VLC Media Player)". CyberLink PowerDVD Ultra Free Download Click on below button to start CyberLink PowerDVD Ultra Download. This allows me to again play DVDs on my laptop. However, Cyberlink PowerDVD had some very good features and I would like to continue using it.
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